The EMC Security monitoring center received a two-way voice pendant alarm from the home of a customer residing in Buford, Georgia. The customer was home alone in the kitchen preparing a late night meal. Suddenly, she became dizzy and fell to the floor. In pain and too weak to get up, the customer activated the medical alert alarm by pressing the button on her two way voice pendant at 10:57pm and was able to immediately speak directly through the pendant with a monitoring center operator. She explained that she had fallen in the kitchen was able to get herself up off the floor. The operator immediately dispatched an ambulance to the home and continued on the line speaking with the customer. At 11:01pm, a 2nd operator called the customers neighbor as indicated on the customer’s call list. Immediately, the neighbor arrived at the customer’s home to help her. The monitoring center operator remained on the line with the customer through the pendant until the ambulance arrived at her home. Within mere minutes at 11:08pm, the ambulance arrived at the customer’s home to give her the emergency medical services that she needed. The customer was so fortunate to have the EMC Medical Alert Pendant.
No one likes to think about the need for medical alert devices. However, had this customer not had the EMC Medical Alert Pendant, she could have lay on the floor helpless and alone for a terribly long period of time without receiving the life saving help she needed as minutes could have turned into hours. Should you or someone you love has such special needs, please contact Ralph Collier, Medical Alert Product Manager at EMC Security to learn more about the EMC Medical Alert system and two-way voice pendant.
